Post by Dixie4 January 26, 2012 (1 of 8)
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I've ordered from cdjapan for the last few years. I placed an order yesterday, for " Hotel California " SACD. It states that the customer will receive 91 frequent shopper points, WHEN THE ITEM SHIPS !
Once i'd placed my order, i noticed the frequent shopper points,(to be added to my account ) for this item, had now been reduced, to 76pts !
I decided to e : mail them. Their response was, because i've placed an order, i have had my points reduced. What kind of loyalty / reward scheme is this ! ?
In the U.K. we have loyalty / discount scheme's ( probably the same everywhere ) If for example, someone gave me a £5.00 voucher, or a number of shopping points, i wouldn't then have that amount reduced, because i'd purchased something !
CD Japan, are misleading their customers ( yes, it's only 15 yen ) but they will do that to every order a customer places, and of course, customers purchase more expensive items too, which indicate bigger misleading discounts ! You shop from us, and we'll reward you, but it's not the reward they are claiming it to be !
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Post by hiredfox January 26, 2012 (2 of 8)
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Dixie4 said:
I've ordered from cdjapan for the last few years. I placed an order yesterday, for " Hotel California " SACD. It states that the customer will receive 91 frequent shopper points, WHEN THE ITEM SHIPS !
Once i'd placed my order, i noticed the frequent shopper points,(to be added to my account ) for this item, had now been reduced, to 76pts !
I decided to e : mail them. Their response was, because i've placed an order, i have had my points reduced. What kind of loyalty / reward scheme is this ! ?
In the U.K. we have loyalty / discount scheme's ( probably the same everywhere ) If for example, someone gave me a £5.00 voucher, or a number of shopping points, i wouldn't then have that amount reduced, because i'd purchased something !
CD Japan, are misleading their customers ( yes, it's only 15 yen ) but they will do that to every order a customer places, and of course, customers purchase more expensive items too, which indicate bigger misleading discounts ! You shop from us, and we'll reward you, but it's not the reward they are claiming it to be !
Sorry pal, you're on your own with this one. CD Japan have always been brilliant fro me fast, fair & efficient. let's hope this thread is not a silly attempt to discredit them on one misunderstood transaction.
Sort it out with them not through this forum!
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Post by padraig January 26, 2012 (3 of 8)
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hiredfox said:
Sorry pal, you're on your own with this one. CD Japan have always been brilliant fro me fast, fair & efficient. let's hope this thread is not a silly attempt to discredit them on one misunderstood transaction.
Sort it out with them not through this forum!
Did you get out of bed the wrong side this morning or are you just in a bad mood!
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Post by Dixie4 January 26, 2012 (4 of 8)
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hiredfox said:
Sorry pal, you're on your own with this one. CD Japan have always been brilliant fro me fast, fair & efficient. let's hope this thread is not a silly attempt to discredit them on one misunderstood transaction.
Sort it out with them not through this forum!
I'm not discrediting anyone, just stating a fact ! I've just had a further reply, they confirm that they do this on ALL orders.
Their service is good, ( i've ordered from them for the last 6 years ) but that doesn't give them the right to mislead people, with an award scheme, that's not what it claims to be, does it ! ?
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Post by Dixie4 January 26, 2012 (5 of 8)
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padraig said:
Did you get out of bed the wrong side this morning or are you just in a bad mood!
NO...on both counts !
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Post by Naun January 26, 2012 (6 of 8)
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I've ordered twice from them and haven't had anything like this happen. I imagine there's a logical explanation.
I was quite impressed with their response to a problem I encountered with my very first order. As mentioned in another thread, the Klemperer Beethoven Missa Solemnis was initially issued with channels reversed on some tracks. When I contacted CDJapan about exchanging my copy, they said they had negotiated with EMI Japan to send their customers corrected copies without having to send back the defective one. When I checked my customer account I found that they had already recorded an order (gratis) for the replacement copy several days before I contacted them.
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Post by padraig January 26, 2012 (7 of 8)
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Dixie4 said:
NO...on both counts !
Dixie4 - my comment was aimed at John Luke (Hiredfox) hence the reason I quoted his response to you! I thought his response to you was unnecessarily brusque.
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Post by Dixie4 January 26, 2012 (8 of 8)
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Thank you Padraig, as i said, i'm not trying to discredit them, i'm just stating a fact, that i've noticed.
They are a very efficient company & i will continue to order from them. I just feel it's a matter of principle, not to mislead customers, even if that's in a subtle way.
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