Post by airegin May 1, 2010 (21 of 98)
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n/a
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Disbeliever said:
If you wake up and start using HDMI all,modifications to Oppo & others are a total waste of time & money. The rip-off merchants love modifying.
stvnharr said:
NT
But it would help if you could write something useful.
He did and made a very real and perfectly valid point.
YOU, on the other hand, seem to have issues.
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Paul Clark said:
He did and made a very real and perfectly valid point.
YOU, on the other hand, seem to have issues.
What are you writing about?????
This thread is about Osbert Parsley's problems with his Krell player.
It is not about the worthiness of HDMI, which is well covered elsewhere.
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stvnharr said:
You might need to do some searches on some audio forums, particularly Audio Asylum Hi Rez forum, to get an idea of when problems surfaced with the Krell Audio Standard. In reality, not sure of how much recourse you will have 4 1/2 to 5 years after purchase of a player.
Osbert,
Here is a link to a search I did on AA about the KAS player for posts in 2004 and 2005:
http://db.audioasylum.com/cgi/search.mpl?searchtext=Krell+Audio+Standard&b=AND&topic=&topics_only=N&author=&date1=2004-01-01&date2=2005-12-31&slowmessage=&sort=score&sortOrder=DESC&forum=hirez
The very last post listed, which is a review of the player, has some follow up postings relevant to your situation. Krell apparently stopped production of the player in 2004 for various issues, only to resume production towards the end of 2004. There is no evidence listed in any post in my search about when production of the player completely ended due to the transport issue.
Given that you bought your player from an Australian dealer, far removed from Krell in the US, they might not have been kept up to date on the production status of the player, etc.
Hope this helps. You may have to do a lot of research to find more information on your situation.
Steve
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stvnharr said:
Osbert,
Here is a link to a search I did on AA about the KAS player for posts in 2004 and 2005
At last, someone who answers the question rather than getting out his hobby horse.
I shall look further. Cowboy outfits like Krell need to understand that if they market and sell on the basis of the superlative quality of their machines they have to look after any problems. This is not a matter of the machine being out of warranty. It was inherently defective and the defect was known when it was sold to the retailer and then when it was sold to me.
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Osbert Parsley said:
At last, someone who answers the question rather than getting out his hobby horse.
I shall look further. Cowboy outfits like Krell need to understand that if they market and sell on the basis of the superlative quality of their machines they have to look after any problems. This is not a matter of the machine being out of warranty. It was inherently defective and the defect was known when it was sold to the retailer and then when it was sold to me.
Osbert,
The burden of documented proof is going to all be on you if you are thinking of taking the matter to the Australian consumer protection board. This might be hard to do.
Usually dealers and companies like happy customers and usually try to make suitable amends in these kinds of issues. However, Krell just went thru a management upheaval, and may not be all that interested in an Australian customer issue with an old product.
Good Luck.
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Osbert Parsley said:
Cowboy outfits like Krell need to understand that if they market and sell on the basis of the superlative quality of their machines they have to look after any problems. This is not a matter of the machine being out of warranty. It was inherently defective and the defect was known when it was sold to the retailer and then when it was sold to me.
A somewhat unjustified and hotheaded response even taking into account your obvious dissatisfaction with the reliability of one specific product from their brand range.
Krell are anything but Cowboys, PERIOD! As a Krell owner of over 25 years standing, I have never experienced a single reliability issue of any sort on any kind of the many different types of product that they make including disc players, pre-amps, power amps and mono-blocks. Krell stand proudly as a standard-bearer for hi-fi technology and deserve our respect more than cheap shots from unrealistic consumers.
The expectation of zero defects even in Japanese products is totally unrealistic even in 2010 bearing in mind that there must always be a significant human element of low volume hi-fi component construction. We have however moved a very long way forward from the days when product development was executed primarily in the marketplace.
Some you win, some you lose; the quicker that pill is swallowed in life, the quicker the cure and the happier you will be and I thought it was we 'Pommies' who moaned all the time....
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hiredfox said:
... I thought it was we 'Pommies' who moaned all the time....
Aussies "whinge" rather than moan, and we do it a lot! Just walk around the tourist sites of London on a sunny day and listen to the Australians.
My comments arise from my particular context: I believe Australian consumer protection laws are more favourable to the consumer than the UK's. And, under Australian law, I have someone in Australia to bring a claim against - the distributor, which is deemed to be the manuifacturer under Australian law. Therefore, under Australian law, I am entitled to this particular whinge - the point being that the machine has been malfunctioning from very soon after I bought it.
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Osbert Parsley said:
the point being that the machine has been malfunctioning from very soon after I bought it.
Osbert,
If your player has been as above, that makes everything different. All you earlier mentioned was that your player recently quit working. If you had troubles all along, hopefully you brought these to the attention of the dealer where you purchased the player.
Irregardless, you will be having to make settlement with the dealer in some way. But it helps if you have a track record of difficulties, rather than out of warranty failure.
Steve
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Pity about the Krell. Heard that the SACD players could give trouble. Surprised with their response though.
If you're looking for a replacement I'd strongly recommend finding a second hand Sony SCD 1, 777es or 555es (europe only) and send it to Vaccuum State Electronics for an Uberclock with level 7 upgrade. Got my 555es upgraded recently and the difference is massive. Also you will have a player that will last for ages....built quality is 2nd to none and their shouldn't be major service issues
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